Payment, Refund & Cancellation Policy
– Unseen India Tours & Activities
1. Payment Policy
- Booking Confirmation: To confirm your booking, you must provide accurate personal and payment information. Payment can be made via credit/debit card, bank transfer, or other accepted methods listed on our website.
- Payment Requirements: A deposit or full payment may be required at the time of booking, depending on the type of service. These details will be outlined during the booking process.
- Security: We use secure gateways to handle payments. Your information is encrypted. However, you are responsible for ensuring the accuracy of your payment details.
2. Refund Policy
- Eligibility for Refunds: Refunds are subject to the specific tour or hotel policy. Generally, refunds are applicable only as per our cancellation terms.
- Processing Time: If applicable, refunds will be processed within 15 business days of receiving and approving the cancellation request. Bank processing times may vary.
- Non-Refundable Items: Some bookings (like non-refundable hotels or tours) are not eligible for refunds. This will be clearly mentioned during booking.
3. Cancellation Policy
- Cancellation by You: All cancellations must be submitted in writing, either by email or through the cancellation form on our website. Notice periods apply.
- Notice Period: Varies by service. Refer to your booking confirmation. Typical notice periods include:
- Hotels: 7 days before check-in date
- Tours: 7 days before tour start date
- Cancellation Charges:
- More than 15 days before arrival: 0% (Full refund)
- Less than 10 days before arrival: 50% of total amount charged
- Same day as arrival: 100% charged (No refund)
- Cancellation by Us: We reserve the right to cancel bookings due to unforeseen or operational reasons. A full refund or alternative arrangement will be offered.
- Force Majeure: We are not responsible for refunds or cancellations due to uncontrollable events like natural disasters, political unrest, or emergencies.
4. Contact Information
Unseen India Tours & Activities
D-229, Mahesh Marg, Malviya Nagar, Jaipur, Rajasthan, 302017
Email: info@unseenindia.us
Phone: +91-7665155550